Accessibility statement

This accessibility statement applies to all targetconnect instances.

This system was developed by Group GTI as a hosted application for use by our clients, each client has their own instance of the application.

We want as many people as possible to be able to use this application. For example, that means you should be able to:

• Change colours, contrast levels and fonts
• Zoom in up to 200% without the text spilling off the screen
• Navigate most of the application using just a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the application text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this application is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

We have completed a core set of basic checks which identify key accessibility barriers most likely to affect disabled users. This includes testing with automated tools and some assistive technologies as well as manual testing. While not a comprehensive WCAG audit, this should still serve to highlight key accessibility blockers.

Feedback and contact information

If you have feedback relating to the accessibility of the targetconnect platform, please raise a discussion/idea to our Accessibility Discussion forum.

When contacting us, please provide:

• Page URL (web page address)
• Issue encountered (and if on mobile or desktop)
• Any particular software or assistive technology being used (for example browser, screen reader)

Reporting accessibility problems with this application

We’re always looking to improve the accessibility of this application. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please raise a discussion/idea to our Accessibility Discussion forum.

When contacting us, please provide:

• Page URL (web page address)
• Issue encountered (and if on mobile or desktop)
• Any particular software or assistive technology being used (for example browser, screen reader)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this application's accessibility

Group GTI is committed to making its application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This application is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances we indicated below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

• Some of our forms do not clearly label input fields, this fails in WCAG 2.2 success criteria 1.3.1 (Info and Relationships), 3.3 (Input Assistance) and 4.1.2 (Name, Role, Value)
• Our calendars aren’t accessible via the keyboard, this fails in WCAG 2.2 success criteria 2.1 (keyboard accessible)
• Some elements may not receive focus indication. This fails WCAG 2.4.7 Focus Visible (AA)
• There may be some links that are not titled in a meaningful way, this fails WCAG 2.2 success criteria 2.4.4 (Link Purpose)
• Some elements are not keyboard accessible, this fails WCAG 2.2 success criteria 2.1 (Keyboard accessible)
• There might be pages that are not titled correctly to reflect their content, this fails WCAG 2.2 success criteria 2.4.2 (Page Titled)
• There are some semantic issues with the menu and some other pieces of list content. These should not significantly impact users. This fails WCAG 1.3.1 Info and Relationships (A) and 4.1.2 Name, Role, Value (A).

User generated content

TARGETconnect is a highly customisable multi-tenanted system that allows clients to configure and add content. Although Group GTI aims to ensure TARGETconnect is as compliant as possible according to this statement, it cannot be responsible for content and configurations added by clients that cause non-compliance.

Disproportionate burden

At this time, we have made no claims of disproportionate burden.

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within scope of the accessibility regulations.

What we’re doing to improve accessibility

We are working to improve our compliance by:

• Establishing ownership of accessibility compliance across all our product and development teams
• Ensuring that accessibility is incorporated into our existing review processes
• Periodic audits of our compliance

Preparation of this accessibility statement

This statement was prepared on 20/07/2020. It was last reviewed on 17/02/2025.

‍