Students laughing on university campus


Case study

Thames Water

Thames Water is the UK’s largest water and wastewater services provider, serving over 15 million people every day. To provide these essential services requires a whole range of talents. As well as 3,000 employees out in the field, the company employs a further 2,000 in arease such as customer service and IT.

“I have been so impressed with the TARGETrecruit team and our Client Manager in particular. Their knowledge is second to none and it’s an absolute pleasure working with them. They have worked so hard to understand our company culture and we have complete faith in the service they provide to all of our candidates.”

Candidates of quality

Our brief

Thames Water had been running early talent programmes for a number of years. However they felt there were several areas they needed to improve. They called on us to improve the quality of candidates for their graduate and apprenticeship programmes.

Our approach

Thames Water utilises our careers board to attract best-fit candidates and we undertake targeted activity at key universities. We also provide social media moderation support to build the company’s brand.

We collaborated with their recruitment teams and other business stakeholders to define who they were looking for and design a fit-for-purpose recruitment process. This consisted of ability tests, a telephone or video interview, and an assessment centre. The TARGETrecruit ATS was also employed to manage the recruitment process.

The relationship has proved successful. Now in our third year with Thames Water, we have become fully integrated with their recruitment team and frequently receive positive feedback from the business regarding the quality of candidates at assessment centres.

The results

For graduates:

45 hires made

Over hired by 12.5%

8 reserve candidates

For apprentices:

39 hires made

38 reserve candidates